I’ve just come back from my MBA gradutation in Edinburgh and had an excellent experience as a consumer looking for a place to stay. As my parents were joining us for the trip, we decided to get an apartment rather than stay at a hotel as this would give us more flexibility as well as allow opening up other options for us. Camille found a services apartment called Castle Apartment which was just down the road from Edinburgh Castle. The price was slightly out of our budget so I found a cheaper deal down by the Waterfront. Camille was still keen on the original place though, and browsing their website I found that they did a price match against other quotes.
So I gave them a call and they agreed to match the price which I thought was an excellent example of customer service. We got the apartment we wanted at the price we were ready to pay, and as a result EdAparments.com (who specialise exclusively in Edinburgh Apartments) filled a vacancy which may have otherwise stayed empty. They also have a pretty mature offering, both the website and the reminder emails I received contained links to ancillary services that would have interested someone visiting Edinburgh.
I’ll be quite honest, we were blown away by the apartment. It was directly on the Royal Mile, 2 minutes walk away from the castle and packed with all the amenities you could need. There was a large TV with DVD, a fully equipped kitchen and a massive bath in the bathroom. There were even a couple of books to keep you busy in case you have nothing to read. The only downside (in my opinion) was the absence of an Internet connection; but then, I’m perfectly aware that my needs are slightly different to the norm, not many people feel the need to have high speed satellite internet when they’re on holiday.
I’ve bookmarked EdAparments.com for the future. Next time I’m off to Edinburgh (and we’ve already decided we have to visit again); they’re the first company I’ll call on to sort out my accommodation.