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So, we had an interesting experience on our recent holiday to Malta, having cancelled flights with both FlyBe and RyanAir. Anyway, we had to make alternative travel arrangements in both cases, and I’ve just written to them expecting reimbursement for our cancellation, as per EU Regulations. It will be interesting to see what responses I get from each one and what process they will try and implements.
It was quite a harrowing experience, having to change airports and reroute while travelling with 2 newborn twins, a 3-year old and a pile of luggage. It’s going to take more than hair vitamins to get the stress out of my hair (what’s left of it) this time! And now I have to deal with the airlines. I’ll keep you posted on how it goes.
Twitter Updates for 2010-01-14 | owencutajar.com
on January 14 2010
[...] : RyanAir vs FlyBe http://mba-geek.com/2010/01/ryanair-vs-flybe/ [...]
FlyBe complaint resolved | MBA Geek
on January 29 2010
[...] been just under three weeks since we wrote to both RyanAir and FlyBe about our cancelled flights and subsequent reimbursement and I’m delighted to say that today [...]
Airline complaints resolved | MBA Geek
on February 11 2010
[...] with great pleasure that I can announce that we’ve managed to resolve both our claims for compensation with RyanAir and FlyBe. It does show that most companies do have procedures for dealing with the [...]