Browsed by
Category: customer experiences

Keep in touch with your customers

Keep in touch with your customers

Comments 0 Comment

Image via Wikipedia Customers are the life-blood of a business. Without customers, a business has no purpose, no income and no reason. And this is why organisations always try to understand their client base, figure out what drives them and how they can cater for their needs. I came across a great example of this when visiting a website of a company called Chocolate and Love. They’re in the chocolate business; making and selling chocolates for a wide customer base….

Read More Read More

40% of HMRC calls not answered

40% of HMRC calls not answered

Comments 0 Comment

Interesting report on the BBC uncovers how more than 40% of calls to HMRC aren’t picked up. It comes at a time when HMRC are encouraging people to use telephone and online more, so it’s not good news for them. They’re pushing their service onto new channels and people’s expectation of these channels is different to the paper world. It’s all about setting expectation though isn’t it. Regardless of whether you’re the tax authority or simply giving out colonix reviews,…

Read More Read More

FlyBe complaint resolved

FlyBe complaint resolved

Comments 0 Comment

Image via Wikipedia It’s been just under three weeks since we wrote to both RyanAir and FlyBe about our cancelled flights and subsequent reimbursement and I’m delighted to say that today we received a letter from FlyBe who have reimbursed us for our alternative travel arrangements. I must say I’m really happy with the way they have responded to us and I will be telling all my friends of their great customer ethic. When I buy something, I’m not one…

Read More Read More

Nothing from RyanAir or FlyBe

Nothing from RyanAir or FlyBe

Comments 0 Comment

photo credit: kevinzim Well, it’s been 2 weeks since I sent my complaint to the airlines, one to RyanAir and one to FlyBe; and I still haven’t had a reply or even an acknowledgement for my letter. So tomorrow I’ll be posting another copy of the letters to see if I can get the ball rolling. I don’t know if I’ll be getting a positive response, I was expecting some sort of acknowledgement. It’s not like I’m sending spam about…

Read More Read More

Show your customer some love

Show your customer some love

Comments 0 Comment

Image by Ingy The Wingy via Flickr My wife had a negative experience with Tesco a couple of days ago, where they cancelled her shopping delivery without any prior warning. It was interested to watch Tesco’s response, which was initially going to make a negative experience even worse. When she phone to enquire about the order she was fobbed off and she wrote an extremely annoyed letter of complaint. It took them 3 days to respond, which did nothing to…

Read More Read More

RyanAir vs FlyBe

RyanAir vs FlyBe

Comments 3 comments

Image via Wikipedia So, we had an interesting experience on our recent holiday to Malta, having cancelled flights with both FlyBe and RyanAir. Anyway, we had to make alternative travel arrangements in both cases, and I’ve just written to them expecting reimbursement for our cancellation, as per EU Regulations. It will be interesting to see what responses I get from each one and what process they will try and implements. It was quite a harrowing experience, having to change airports…

Read More Read More