I’m having a horrible customer experience at the moment with HSBC Malta. I currently have life insurance policy with them with a premium that needs to be paid at the end of January. I didn’t get a notice for them that I needed to pay my premium so I contacted them at the end of January. It’s taken them 2 months so far and I still don’t know what my payment should be. Only now they contacted me to tell…
Have you noticed how things can be more successful if they are consistent with their surroundings? It could be the simple things that make this succeed, but sometimes people don’t tend to look at the complete picture when they have an idea in their mind. For example, beer sales are going to be higher at a ball game, than they are at the ballet. Or selling vaginal dryness cream is more effective if a woman is doing it rather than…
Image via Wikipedia I noticed last night that HSBC in Malta has decided to start levying a charge for it’s customers to use their Internet banking facility.I normally have no problem for paying for a service, but this just feels totally wrong. Let’s examine how Internet banking came about. It was born of a necessity to drive down costs for banks by reducing the number of interactions that required a staff member to process them. Staff costs are the largest…
I’ve just come back from my MBA gradutation in Edinburgh and had an excellent experience as a consumer looking for a place to stay. As my parents were joining us for the trip, we decided to get an apartment rather than stay at a hotel as this would give us more flexibility as well as allow opening up other options for us. Camille found a services apartment called Castle Apartment which was just down the road from Edinburgh Castle. The…
Well, a couple of days ago we got back from Malta and found a great big crack in one of our luggages. Ok, it wasn’t a Rimowa, or anything special; but I was quite fond of it and well, it takes a pretty substantial amount of force to break a hard case. Anyway, we filed a PIR and are now waiting for feedback from Flybe. It will be interesting to see how FlyBe progress the case and how it will…
Just had a brilliant experience at Boots the other day. The customer in front of me had a big pile of shopping that she popped in front of the cashier. The girl who was serving her took a quick look over the items in front of her and split them into two piles. She explained that if she processed them as 2 transactions, the first transaction would entitle the shopper to a £5 discount coupon which could then be used…