Image via Wikipedia It’s been just under three weeks since we wrote to both RyanAir and FlyBe about our cancelled flights and subsequent reimbursement and I’m delighted to say that today we received a letter from FlyBe who have reimbursed us for our alternative travel arrangements. I must say I’m really happy with the way they have responded to us and I will be telling all my friends of their great customer ethic. When I buy something, I’m not one…
Image via Wikipedia It’s been interesting to watch Apple’s stock price over the last few days and over the last few hours since the iPad has been announced. Yesterday was characteristed by a steady increase in price, probably as the market started to feel the anticipation around the product launch. As the product was being announced the market dipped as it didn’t seem as exciting as everyone thought. However, when the price point was announces; a price point that would…
photo credit: kevinzim Well, it’s been 2 weeks since I sent my complaint to the airlines, one to RyanAir and one to FlyBe; and I still haven’t had a reply or even an acknowledgement for my letter. So tomorrow I’ll be posting another copy of the letters to see if I can get the ball rolling. I don’t know if I’ll be getting a positive response, I was expecting some sort of acknowledgement. It’s not like I’m sending spam about…
Image via Wikipedia Well, it’s only been a few hours since Britain has raised the threat level to “Severe”. But what does this mean to the business world. Well, the biggest issue is that people tend to be a bit more conservative when they perceive risk. This could have a negative effect on the market, which can have knock-on effects to the whole economy. I tend to believe though that these things are more pronounced when they are announced. People…
Image by Ingy The Wingy via Flickr My wife had a negative experience with Tesco a couple of days ago, where they cancelled her shopping delivery without any prior warning. It was interested to watch Tesco’s response, which was initially going to make a negative experience even worse. When she phone to enquire about the order she was fobbed off and she wrote an extremely annoyed letter of complaint. It took them 3 days to respond, which did nothing to…
Image via Wikipedia How good are you at selling yourself? Your products? Your accomplishments? Well, if you’re not all that hot, it’s best to start working on it. This was the message I read when digesting a recent article on Business Week called Lessons from Google’s Underwhelming Nexus One Show which analyses the recent announcement on the Google Nexus One phone and in particular compares it to the iPhone announcement 3 years ago. Delivering your message is one of the…