Giving customers what they want .. IMMEDIATELY!
I’ve had a couple of positive experiences this week, both of them dealing with different companies where I was given service right at the point where I initiated contact with the companies. One was a household insurance claim with Direct Line after my wife drowned her phone; the other was with our local telecoms provider Manx Telecom where I wanted to switch contract. And I have high praises to sing about both companies based on my customer experience. The reason…