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Tag: China

Google stops censoring China. What next?

Google stops censoring China. What next?

Image by Getty Images via Daylife It was with interested that I read that Google stopped censoring search results in China today. Not that I was happy about it; at the end of the day, regardless of what your ideological beliefs may be, a country has the right to its own sovereignty and the right to make its own laws. However, the nature of the Web is pervasive and this is something that the world must come to terms with….

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What’s your service expectation?

What’s your service expectation?

If one of your customers has a problem, how long does it take you to respond? I’ve had a number of opportunities to interact with companies here in Europe and the usual experience is as follows: Send an email to the company Get an automated email saying that you’ll be contacted within the next 48 hours Wait 2 days Get a customer service representative emailing back Reply saying that I’ve solved the problem in the meantime or switched to a…

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