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Month: March 2010

Drug firms faring well in the US

Drug firms faring well in the US

Resized image of Ritalin-SR-20mg-full.png; squ...
Image via Wikipedia

Interesting article about the drug industry in the US, following what’s happening with Obama’s health bill. It seems like drug companies are on to a winner, regardless of whether they’re making Swine Flu pills or the world’s best thermogenic fat burner. Here’s how an analyst sees it:

“It could potentially add an additional 32 million lives with prescription drug coverage although some of this benefit will likely be offset by lower pricing,”

There’s an interesting look at the industry in the article, including a comparison with the German health market. Well worth reading if you’re working in the health industry.

40% of HMRC calls not answered

40% of HMRC calls not answered

Interesting report on the BBC uncovers how more than 40% of calls to HMRC aren’t picked up. It comes at a time when HMRC are encouraging people to use telephone and online more, so it’s not good news for them. They’re pushing their service onto new channels and people’s expectation of these channels is different to the paper world.

It’s all about setting expectation though isn’t it. Regardless of whether you’re the tax authority or simply giving out colonix reviews, once the expectation is set in a customer’s mind, that’s what they’re expecting. In truth, you cannot provide 100% service, but people need to understand just what level to expect from your product or service.

We’ll see how HMRC deal with this one.

Google stops censoring China. What next?

Google stops censoring China. What next?

BEIJING - AUGUST 08:  Basketball player Yao Mi...
Image by Getty Images via Daylife

It was with interested that I read that Google stopped censoring search results in China today. Not that I was happy about it; at the end of the day, regardless of what your ideological beliefs may be, a country has the right to its own sovereignty and the right to make its own laws. However, the nature of the Web is pervasive and this is something that the world must come to terms with. Deep down, I agree with Google’s stance; if I decide to search for “best acne treatment“, I should get the same sort of results, regardless of where in the world I am; likewise if I search for “China militant leaders”. Ranking results based on factors like geographical proximity is one thing, but mapping results onto the ideologies of the current leaders of a country just wouldn’t cut it for me.

Now the question is, what will China do next ?

Of Firsts, Nevers and Revolutions

Of Firsts, Nevers and Revolutions

Great post on Seth Godin‘s blog entitled “Firsts and Never” talks about firsts and great and exciting, never being harder to accept and how revolutions change everything. There are a couple of great thoughts in there, particularly how the Internet is changing the way we transact with companies, the way we talk to each other and the way we perceive value. It doesn’t matter whether you’re in the business of selling ballet shoes or the cheapest car insurance on the block, being first is important, but moving the goalpost by innovating and coming up with something new i much more valuable .. both to you and to the rest of the world.

100 Best Companies to Word For

100 Best Companies to Word For

CNN controversies
Image via Wikipedia

An interesting page on CNN outlines the top 100 best companies to work for. The top three are SAS, Edward Jones and Wegmans but there are also a number of other well known names in there. It doesn’t matter if you went to the best business school or just followed one of those medical coding training courses, it’s good to have faith in your employer and to know you work somewhere that you can be proud of.

So, are you happy where you work? Is your company in the list?

Focus on niche markets

Focus on niche markets

One of the great things about the Internet is that it provides a great marketplace where traders and customers can meet. And it’s really effective at providing a steady stream of custom for niche markets that wouldn’t survive otherwise. If you deal with specialised products, like WordPress themes or gold coins, you wouldn’t survive unless you had a way to tap into a steady stream of customers. And one such market is industrial valves.

Valves Suppliers UK is a company that specialises in industrial values, a pretty specialised market where customers number in the thousands rather than in the millions. They sell products like the Stainless Steel Dual Plate Wafer Check Valve that retails for around £500. You won’t be buying one of those every day, won’t you? Anyway, the Internet lets them get in touch with customers all around the globe, offering their products to any potential customers regardless of where they are in the world. They also have a selection of technical documents on the website and a user forum that helps them prove their authority in the field.

Any other niches you can find online?