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Tag: HSBC

HSBC Malta: Credit where credit is due

HSBC Malta: Credit where credit is due

photo credit: Andres Rueda Some time ago I blogged about a problem I was having with HSBC Malta centred around a communication breakdown. I had been trying to get a message through to them for months, and finally they sent me a letter saying they were cancelling my savings plan; which would have resulted in a substantial financial loss for me (savings plans tend to pay out if you stick with them; but cancelling out early means that the charges…

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HSBC: Failing to communicate with a customer

HSBC: Failing to communicate with a customer

I’m having a horrible customer experience at the moment with HSBC Malta. I currently have life insurance policy with them with a premium that needs to be paid at the end of January. I didn’t get a notice for them that I needed to pay my premium so I contacted them at the end of January. It’s taken them 2 months so far and I still don’t know what my payment should be. Only now they contacted me to tell…

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Abusing your customers

Abusing your customers

Image via Wikipedia I noticed last night that HSBC in Malta has decided to start levying a charge for it’s customers to use their Internet banking facility.I normally have no problem for paying for a service, but this just feels totally wrong. Let’s examine how Internet banking came about. It was born of a necessity to drive down costs for banks by reducing the number of interactions that required a staff member to process them. Staff costs are the largest…

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