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A touch of class from M&S

A touch of class from M&S

Interesting experience a couple of days ago when we placed an online order on Marks and Spencer‘s website. We ran into a problem where we had a couple of coupons to use and the website would accept only one. We sent an email to customer services and they took care of the problem for us. The really interesting thing was one line that they added to the email response they sent: Thanks for getting in touch and I must compliment…

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