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Tag: retail

Go for the impulse

Go for the impulse

Have you realised how many outlets put so many tempting right next to their check out? Well, the whole purpose besides point of purchase displays is that they work on your base desires. It’s called impulse buying; the urge to buy something you hadn’t originally planned to purchase and a lot of retailers make use of this to boost their sales. So, whether it’s chocolates, booze or cigarettes down at your convenience store, or pretty knick knacks at the haberdashery,…

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Show your customer some love

Show your customer some love

Image by Ingy The Wingy via Flickr My wife had a negative experience with Tesco a couple of days ago, where they cancelled her shopping delivery without any prior warning. It was interested to watch Tesco’s response, which was initially going to make a negative experience even worse. When she phone to enquire about the order she was fobbed off and she wrote an extremely annoyed letter of complaint. It took them 3 days to respond, which did nothing to…

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