We had some travel disruption recently and I came up first hand against the EU Directive regulating passenger rights. It’s interesting to note that the Directive not only protects passengers, but it also helps even the playing field between different airlines. Budget airlines reduce their cost by removing the service element from their offering, but the EU Directive provides a baseline of service that helps even out the playing field between the companies. I doesn’t matter if we’re talking airlines or rv towing companies, competition is usually a good thing, but not at the expensive of discriminating or ill-treating customers. And that’s what the EU Regulation 261/2004 provide for.
Interesting area which I never really looked into much. I’ll blog more when I learn more about it.