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FlyBe complaint resolved

FlyBe complaint resolved

Image via Wikipedia It’s been just under three weeks since we wrote to both RyanAir and FlyBe about our cancelled flights and subsequent reimbursement and I’m delighted to say that today we received a letter from FlyBe who have reimbursed us for our alternative travel arrangements. I must say I’m really happy with the way they have responded to us and I will be telling all my friends of their great customer ethic. When I buy something, I’m not one…

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Product Announcements and Stock Price

Product Announcements and Stock Price

Image via Wikipedia It’s been interesting to watch Apple’s stock price over the last few days and over the last few hours since the iPad has been announced. Yesterday was characteristed by a steady increase in price, probably as the market started to feel the anticipation around the product launch. As the product was being announced the market dipped as it didn’t seem as exciting as everyone thought. However, when the price point was announces; a price point that would…

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Nothing from RyanAir or FlyBe

Nothing from RyanAir or FlyBe

photo credit: kevinzim Well, it’s been 2 weeks since I sent my complaint to the airlines, one to RyanAir and one to FlyBe; and I still haven’t had a reply or even an acknowledgement for my letter. So tomorrow I’ll be posting another copy of the letters to see if I can get the ball rolling. I don’t know if I’ll be getting a positive response, I was expecting some sort of acknowledgement. It’s not like I’m sending spam about…

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The business view on the threat level

The business view on the threat level

Image via Wikipedia Well, it’s only been a few hours since Britain has raised the threat level to “Severe”. But what does this mean to the business world. Well, the biggest issue is that people tend to be a bit more conservative when they perceive risk. This could have a negative effect on the market, which can have knock-on effects to the whole economy. I tend to believe though that these things are more pronounced when they are announced. People…

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Show your customer some love

Show your customer some love

Image by Ingy The Wingy via Flickr My wife had a negative experience with Tesco a couple of days ago, where they cancelled her shopping delivery without any prior warning. It was interested to watch Tesco’s response, which was initially going to make a negative experience even worse. When she phone to enquire about the order she was fobbed off and she wrote an extremely annoyed letter of complaint. It took them 3 days to respond, which did nothing to…

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Keeping the competition level

Keeping the competition level

Image via Wikipedia We had some travel disruption recently and I came up first hand against the EU Directive regulating passenger rights. It’s interesting to note that the Directive not only protects passengers, but it also helps even the playing field between different airlines. Budget airlines reduce their cost by removing the service element from their offering, but the EU Directive provides a baseline of service that helps even out the playing field between the companies. I doesn’t matter if…

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