Well, it’s been 2 weeks since I sent my complaint to the airlines, one to RyanAir and one to FlyBe; and I still haven’t had a reply or even an acknowledgement for my letter. So tomorrow I’ll be posting another copy of the letters to see if I can get the ball rolling. I don’t know if I’ll be getting a positive response, I was expecting some sort of acknowledgement. It’s not like I’m sending spam about the best acne remedy around; I probably wouldn’t expect a response from that.

As a customer, it’s quite annoying to be ignored by a company I have given my money to. I’m quite keen to try and get to the bottom of this.