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Tag: Ryanair

Airline complaints resolved

Airline complaints resolved

Image via Wikipedia It’s with great pleasure that I can announce that we’ve managed to resolve both our claims for compensation with RyanAir and FlyBe. It does show that most companies do have procedures for dealing with the problems that arise from time to time. I do intend to follow up all this with a thank you letter. I think it always makes good sense to give feedback on this sort of event, because this does encourage this sort of…

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FlyBe complaint resolved

FlyBe complaint resolved

Image via Wikipedia It’s been just under three weeks since we wrote to both RyanAir and FlyBe about our cancelled flights and subsequent reimbursement and I’m delighted to say that today we received a letter from FlyBe who have reimbursed us for our alternative travel arrangements. I must say I’m really happy with the way they have responded to us and I will be telling all my friends of their great customer ethic. When I buy something, I’m not one…

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Nothing from RyanAir or FlyBe

Nothing from RyanAir or FlyBe

photo credit: kevinzim Well, it’s been 2 weeks since I sent my complaint to the airlines, one to RyanAir and one to FlyBe; and I still haven’t had a reply or even an acknowledgement for my letter. So tomorrow I’ll be posting another copy of the letters to see if I can get the ball rolling. I don’t know if I’ll be getting a positive response, I was expecting some sort of acknowledgement. It’s not like I’m sending spam about…

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RyanAir vs FlyBe

RyanAir vs FlyBe

Image via Wikipedia So, we had an interesting experience on our recent holiday to Malta, having cancelled flights with both FlyBe and RyanAir. Anyway, we had to make alternative travel arrangements in both cases, and I’ve just written to them expecting reimbursement for our cancellation, as per EU Regulations. It will be interesting to see what responses I get from each one and what process they will try and implements. It was quite a harrowing experience, having to change airports…

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Removing the service element

Removing the service element

Image via Wikipedia I’ve had a flight cancellation with RyanAir recently and it got me thinking about how much low-cost companies actually save by removing the service element from their offering. Traditionally, companies have always sought to minimise costs and increase efficiency; whether it’s by reducing product complexity or using call center outsourcing, but doing so by removing the service element was a pretty bold move. The fascinating thing is that the net result has been the usurping of the…

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