It’s been just under three weeks since we wrote to both RyanAir and FlyBe about our cancelled flights and subsequent reimbursement and I’m delighted to say that today we received a letter from FlyBe who have reimbursed us for our alternative travel arrangements. I must say I’m really happy with the way they have responded to us and I will be telling all my friends of their great customer ethic.

When I buy something, I’m not one to go for an extended service plan, but if I have a problem I will write to the company in question to see if they will remediate the problem. In this case, it was a service that we had bought, but it was no different; I did write to both companies we had issues with, and it’s great to get a positive response, at least from one of them.

I’ll keep you posted on what happens on the RyanAir front …