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Tag: flybe

Airline complaints resolved

Airline complaints resolved

Image via Wikipedia It’s with great pleasure that I can announce that we’ve managed to resolve both our claims for compensation with RyanAir and FlyBe. It does show that most companies do have procedures for dealing with the problems that arise from time to time. I do intend to follow up all this with a thank you letter. I think it always makes good sense to give feedback on this sort of event, because this does encourage this sort of…

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FlyBe complaint resolved

FlyBe complaint resolved

Image via Wikipedia It’s been just under three weeks since we wrote to both RyanAir and FlyBe about our cancelled flights and subsequent reimbursement and I’m delighted to say that today we received a letter from FlyBe who have reimbursed us for our alternative travel arrangements. I must say I’m really happy with the way they have responded to us and I will be telling all my friends of their great customer ethic. When I buy something, I’m not one…

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Nothing from RyanAir or FlyBe

Nothing from RyanAir or FlyBe

photo credit: kevinzim Well, it’s been 2 weeks since I sent my complaint to the airlines, one to RyanAir and one to FlyBe; and I still haven’t had a reply or even an acknowledgement for my letter. So tomorrow I’ll be posting another copy of the letters to see if I can get the ball rolling. I don’t know if I’ll be getting a positive response, I was expecting some sort of acknowledgement. It’s not like I’m sending spam about…

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RyanAir vs FlyBe

RyanAir vs FlyBe

Image via Wikipedia So, we had an interesting experience on our recent holiday to Malta, having cancelled flights with both FlyBe and RyanAir. Anyway, we had to make alternative travel arrangements in both cases, and I’ve just written to them expecting reimbursement for our cancellation, as per EU Regulations. It will be interesting to see what responses I get from each one and what process they will try and implements. It was quite a harrowing experience, having to change airports…

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Flybe prepares for stock market float

Flybe prepares for stock market float

Image via Wikipedia It’s interesting to see FlyBe preparing for a stock market flotation with a company valuation of £300 million. If you’ve never heard of them (I guess if you’re out of Europe they’ll be new to you), they’re a discount airline which has spread from humble roots to routes all over Europe. Their website is quite intuitive, after all, you’re not looking for a life insurance online quote, but they do try to attach extra charges for everything…

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Testing Flybe

Testing Flybe

Well, a couple of days ago we got back from Malta and found a great big crack in one of our luggages. Ok, it wasn’t a Rimowa, or anything special; but I was quite fond of it and well, it takes a pretty substantial amount of force to break a hard case. Anyway, we filed a PIR and are now waiting for feedback from Flybe. It will be interesting to see how FlyBe progress the case and how it will…

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