It’s with great pleasure that I can announce that we’ve managed to resolve both our claims for compensation with RyanAir and FlyBe. It does show that most companies do have procedures for dealing with the problems that arise from time to time. I do intend to follow up all this with a thank you letter. I think it always makes good sense to give feedback on this sort of event, because this does encourage this sort of repeat behaviour. If you treat companies that give you service like they’re the scum you get out of pond filters, then you can hardly expect to get a decent service, can you!