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Month: January 2010

Show your customer some love

Show your customer some love

Image by Ingy The Wingy via Flickr My wife had a negative experience with Tesco a couple of days ago, where they cancelled her shopping delivery without any prior warning. It was interested to watch Tesco’s response, which was initially going to make a negative experience even worse. When she phone to enquire about the order she was fobbed off and she wrote an extremely annoyed letter of complaint. It took them 3 days to respond, which did nothing to…

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How good is your delivery?

How good is your delivery?

Image via Wikipedia How good are you at selling yourself? Your products? Your accomplishments? Well, if you’re not all that hot, it’s best to start working on it. This was the message I read when digesting a recent article on Business Week called Lessons from Google’s Underwhelming Nexus One Show which analyses the recent announcement on the Google Nexus One phone and in particular compares it to the iPhone announcement 3 years ago. Delivering your message is one of the…

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‘Avatar’ Top Movie for 5th Week With Sales of $41 Mln

‘Avatar’ Top Movie for 5th Week With Sales of $41 Mln

$41 million dollars a week. Now that’s a whopping amount of money by any stretch of the imagination. I was thinking about the movie industry in relation to pirated movies a couple of days ago and the thoughts I was having is around the remuneration that all the people invovled in the creation of media are due. Sure, it takes a substantial amount of effort to produce a movie like this, but once the costs are covered, who reaps the…

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Haiti Business Donations

Haiti Business Donations

We’ve all seen the disastrous consequences of the earthquake in Haiti and it’s nice seeing the response of individuals and communities doing their part and contributing donations and funds to the victims. The corporate world has also been chipping in and we’ve seen donations by Coca Cola and Bank of America of $1 million apiece. Donations by UPS, Walmart and other organisations are also contributing to this pile. Of course, it’s easy for the corporate world to appreciate the hardship…

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RyanAir vs FlyBe

RyanAir vs FlyBe

Image via Wikipedia So, we had an interesting experience on our recent holiday to Malta, having cancelled flights with both FlyBe and RyanAir. Anyway, we had to make alternative travel arrangements in both cases, and I’ve just written to them expecting reimbursement for our cancellation, as per EU Regulations. It will be interesting to see what responses I get from each one and what process they will try and implements. It was quite a harrowing experience, having to change airports…

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Keeping the competition level

Keeping the competition level

Image via Wikipedia We had some travel disruption recently and I came up first hand against the EU Directive regulating passenger rights. It’s interesting to note that the Directive not only protects passengers, but it also helps even the playing field between different airlines. Budget airlines reduce their cost by removing the service element from their offering, but the EU Directive provides a baseline of service that helps even out the playing field between the companies. I doesn’t matter if…

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